1. 24/7 Managed Helpdesk & Support
Rapid-response remote support for Windows, macOS, and Linux endpoints—average ticket resolution under 45 minutes.
On-site dispatch within four hours for hardware failures and network outages.
Proactive patch management and automated updates scheduled after-hours to avoid business disruption.
User training webinars and knowledge-base articles reduce repeat incidents.
Comprehensive SLAs with real-time ticket-tracking dashboards for full transparency.
Supports up to 50 devices per SME package, scalable as your business grows.
2. Network & Infrastructure Management
Design, deployment, and maintenance of secure LAN/WLAN using enterprise hardware from Cisco, Ubiquiti, or Fortinet.
Firewall configuration with IDS/IPS, VPN tunnels for remote sites, and bandwidth optimization.
24/7 network monitoring with alert notifications for performance bottlenecks and security events.
Regular network audits and capacity-planning sessions to ensure readiness for growth.
Documentation of network diagrams, IP schemes, and configuration backups for disaster recovery.
Guaranteed 99.9% network uptime backed by redundant ISP failover.
3. Cloud Migration & Managed Services
Assessment, planning, and seamless migration to AWS, Azure, or Google Cloud—minimizing downtime and risk.
Hybrid-cloud architectures connecting on-premises servers with public-cloud resources for flexibility and cost control.
Continuous optimization reviews to right-size instances, eliminate waste, and leverage reserved-instance savings.
Managed backup and disaster-recovery solutions with RPO <1 hour and RTO <4 hours for mission-critical data.
Serverless and container-orchestration support for modern application deployments (Kubernetes).
24/7 monitoring of cloud health, security posture, and compliance adherence.
4. Cybersecurity & Compliance
Comprehensive vulnerability assessments and quarterly penetration testing by certified ethical hackers.
Endpoint protection with EDR, web-filtering, and email-security layers to block malware and phishing.
SIEM deployment for real-time log analysis, threat hunting, and incident-response playbooks.
Data-encryption strategies—disk-at-rest, database, and TLS for in-transit—plus secure key management.
Compliance advisory for Pakistan’s Personal Data Protection Act, ISO 27001, and GDPR-aligned controls.
User-awareness training and simulated phishing campaigns to harden human defenses.
5. VoIP & Unified Communications
Cloud-based or on-premises PBX systems (3CX, Asterisk) tailored to call-volume needs.
Integration with CRM platforms (Zoho, Salesforce) for click-to-call and automatic call logging.
Softphone and mobile-app deployment enabling remote work with full telephony features.
Advanced call-routing, IVR menus, and voicemail-to-email capabilities for professional customer interactions.
Detailed call-analytics dashboards showing usage, costs, and performance metrics.
SLA-backed uptime and 24/7 telephony support for uninterrupted communications.
6. IT Consulting & Project Management
Strategic IT roadmaps aligning technology investments with business objectives and growth plans.
Vendor negotiation and licensing management for cost savings and compliance.
Agile project delivery for ERP, CRM, or bespoke application deployments.
Change-management support, including user-adoption strategies and training programs.
Quarterly business-review meetings with executive-level reporting on KPIs and ROI.
Dedicated project leads ensure timely, on-budget execution and seamless stakeholder communication.